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Frequently Asked Questions

Contact us
For customer service you may contact us through any of the following methods:

  • Email - sales@homemed.com.au
  • Phone - 1300 76 72 79
  • Fill out an online contact form

Within Australia, we offer FREE Standard Post (1-10 days, trackable) for orders above $100.00 or Express Post ($10.55 per order, 1-3 days, trackable). More information on shipping (including international destinations)

Payment options
You can pay securely online with Visa, Mastercard, and American Express; we also accept PayPal, bank transfer and cheques. More information on payments

If it's faulty, we'll replace or refund it. If you change your mind, you can get a store credit for unused and resaleable items ONLY within 30 days. More information on returns

Placing an order
You may order online from the product page or you can order over the phone on 1 300 76 72 79.

All our prices are in Australian Dollars ($AUD). More information on currency

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We Accept
Delivery Options

Australia Post

Regular Mail
(Free delivery after $96 purchase)
Express Post
(Fee based on Location)

In-Store Pickup
337 Water St
Fortitude Valley QLD 4006

Notice: All medical and therapeutic information and advice contained in this website is necessarily general in nature and may not be appropriate to your particular condition. Consequently, we caution all our readers that the information and advice contained in this website (or in any publication) should be acted or relied upon only after consultation with your physician or sleep clinic.